Clearing Cache in Chrome and Edge
1. Open the Chrome Settings
Launch Google Chrome.
Click on the three dots (menu icon) in the top-right corner.
Select Settings from the dropdown menu.
2. Access the Clear Browsing Data Tool
Scroll down and click on Privacy and Security in the left-hand menu.
Click Clear browsing data.
3. Select What to Clear
In the pop-up window, switch to the Basic tab.
Check the box for Cached images and files.
Optionally, check other options like Browsing history or Cookies and other site data if needed.
Use the dropdown to select the Time range (e.g., Last hour, 24 hours, All time).
4. Clear the Cache
Click the Clear data button.
Wait for the process to complete.
5. Restart Chrome
Close and reopen Chrome to ensure changes take effect.
Steps to Clear Cache in Microsoft Edge
1. Open the Edge Settings
Launch Microsoft Edge.
Click on the three dots (menu icon) in the top-right corner.
Select Settings from the dropdown menu.
2. Access the Clear Browsing Data Tool
In the left-hand menu, select Privacy, search, and services.
Under the Clear browsing data section, click Choose what to clear.
3. Select What to Clear
In the pop-up window, check the box for Cached images and files.
Optionally, check other options like Browsing history or Cookies and other site data if needed.
Use the dropdown to select the Time range (e.g., Last hour, 24 hours, All time).
4. Clear the Cache
Click the Clear now button.
Wait for the process to complete.
5. Restart Edge
Close and reopen Edge to ensure changes take effect.
Troubleshooting Tips
Still Seeing Issues? Ensure you’ve selected the correct time range or clear the entire cache.
Automatic Clearing: Both Chrome and Edge have settings to automatically clear browsing data when the browser is closed. Enable this feature if you frequently need to clear the cache.
Escalation Plan: If clearing the cache doesn’t resolve the issue, contact the IT team for further assistance.