What to Do If Your Computer Won’t Connect to Wi-Fi

If your computer is unable to connect to Wi-Fi, follow these simple steps to resolve the issue.

Step 1: Check Wi-Fi is Turned On

1. Make sure your laptop’s Wi-Fi button or switch is turned on.
   • Look for a Wi-Fi indicator light or icon to confirm it’s enabled.
2. Verify that Airplane Mode is turned off:
   • On Windows, press Windows Key + A to open the action center and ensure Airplane Mode is off.

Step 2: Restart Your Computer and Router

1. Restart your computer:
   • Shut down your computer, wait for 10 seconds, then turn it back on.
2. Restart your router:
   • Unplug the router from its power source, wait for 30 seconds, then plug it back in.
   • Allow a couple of minutes for the router to fully power up.

Step 3: Reconnect to the Wi-Fi Network

1. Open your Wi-Fi settings.
2. Select your network from the list of available Wi-Fi networks.
3. Enter the correct password and connect.

Step 4: Verify the Network Name and Password

1. Confirm that you are connecting to the correct Wi-Fi network name (SSID).
2. Double-check the Wi-Fi password for accuracy, as it is case-sensitive.

Step 5: Test with Another Device

1. Check if another device (such as a smartphone or tablet) can connect to the same Wi-Fi network.
   • If other devices also cannot connect, the issue may be with the router or internet service provider.

Step 6: Escalate to IT Support

If the problem persists after trying the above steps:

• Contact your IT support team.
• Provide details about:
  • Whether other devices are able to connect.
  • Any error messages you encountered.
  • The steps you have already tried.