Troubleshooting Missing Chat Notifications in Microsoft Teams

If you’re not receiving chat notifications in Microsoft Teams, follow these steps to resolve the issue:

Step 1: Check Notification Settings in Teams

1. Open Teams settings:

   • Click on your profile picture in the top-right corner of Teams.

   • Select Settings from the dropdown menu.

2. Navigate to Notifications:

   • Go to the Notifications tab.

3. Verify chat notifications are enabled:

   • Under Chat, ensure that Banner and Feed or Only Banner is selected.

   • Adjust other notification preferences as needed.

Step 2: Check Your System Notification Settings

1. Windows:

   • Go to Settings > System > Notifications & Actions.

   • Ensure notifications are turned on for Microsoft Teams.

   • Verify that Focus Assist is not blocking notifications.

2. Check Do Not Disturb:

   • In Teams, ensure Do Not Disturb status is not enabled. Change your status to Available if necessary.

Step 3: Ensure Teams is Running in the Background

1. Check if Teams is open:

   • Ensure the Teams app is running and not closed completely.

2. Enable startup settings:

   • Go to Settings > General in Teams and ensure the option to start Teams automatically is enabled.

Step 4: Log Out and Back In

1. Sign out of Teams:

   • Click on your profile picture in the top-right corner.

   • Select Sign out.

2. Log back in:

   • Reopen Teams and sign back into your account.

Step 5: Clear Teams Cache

1. Close Teams completely:

   • Right-click the Teams icon in the taskbar and select Quit.

2. Delete cached data:

   • Press Windows Key + R to open the Run dialog.

   • Enter %appdata%\Microsoft\Teams and click OK.

   • Delete the contents of the folder.

3. Restart Teams:

   • Reopen Teams and check if notifications work.