Troubleshooting a Mouse or Keyboard That’s Not Working

Creation date: 12/24/2024 1:38 AM    Updated: 12/24/2024 1:38 AM

If your mouse or keyboard is unresponsive or not working properly, follow these steps to identify and fix the issue:


Step 1: Check Physical Connections

  1. Verify the connection:

    • For wired devices:

      • Ensure the USB cable is securely connected to your computer.

      • Try plugging the device into a different USB port.

    • For wireless devices:

      • Check that the USB receiver is securely connected.

      • Ensure the device is within range of the receiver.

  2. Inspect for damage:

    • Examine the cable, connectors, and device for visible damage. If damaged, the device may need to be replaced.

  3. Replace batteries (if applicable):

    • For wireless devices, ensure the batteries are charged or replace them with new ones.


Step 2: Restart Your Computer

  1. Restart the computer to resolve temporary glitches.

  2. After restarting, check if the mouse or keyboard is functioning.


Step 3: Test the Device on Another Computer

  1. Verify functionality:

    • Connect the mouse or keyboard to another computer to confirm if the issue is with the device or your computer.

  2. Determine the next step:

    • If the device works on another computer, the issue may be with your computer’s settings or drivers.

    • If it doesn’t work, the device may be faulty.


Step 4: Check for Driver Issues

  1. Reinstall drivers (Windows only):

    • Open Device Manager by pressing Windows Key + X and selecting it from the menu.

    • Expand Keyboards or Mice and other pointing devices.

    • Right-click the device and select Uninstall device, then restart your computer to reinstall it.

  2. Check for errors:

    • In Device Manager, look for yellow exclamation marks next to the device name, which indicates a problem.


Step 5: Clean the Device

  1. Mouse:

    • Check the mouse sensor or trackball for dust or debris and clean it gently.

  2. Keyboard:

    • Turn the keyboard upside down and shake gently to remove debris.

    • Use compressed air to clean between the keys.


Step 6: Test Alternative Devices

  1. Try a different mouse or keyboard:

    • Connect a different mouse or keyboard to your computer to confirm if the issue is with the original device.

  2. Determine the next step:

    • If the alternative device works, the original mouse or keyboard may need repair or replacement.


Step 7: Check System Settings

  1. Mouse settings:

    • Windows: Go to Settings > Devices > Mouse and ensure proper settings are applied.

  2. Keyboard settings:

    • Windows: Go to Settings > Devices > Typing to verify settings.


Step 8: When to Escalate

  • If the device still doesn’t work after trying these steps, contact your IT support team.

  • Provide details about:

    • The type and model of the device.

    • Steps you’ve already attempted.

    • Any error messages or unusual behavior noticed.