If your mouse or keyboard is unresponsive or not working properly, follow these steps to identify and fix the issue:
Verify the connection:
For wired devices:
Ensure the USB cable is securely connected to your computer.
Try plugging the device into a different USB port.
For wireless devices:
Check that the USB receiver is securely connected.
Ensure the device is within range of the receiver.
Inspect for damage:
Examine the cable, connectors, and device for visible damage. If damaged, the device may need to be replaced.
Replace batteries (if applicable):
For wireless devices, ensure the batteries are charged or replace them with new ones.
Restart the computer to resolve temporary glitches.
After restarting, check if the mouse or keyboard is functioning.
Verify functionality:
Connect the mouse or keyboard to another computer to confirm if the issue is with the device or your computer.
Determine the next step:
If the device works on another computer, the issue may be with your computer’s settings or drivers.
If it doesn’t work, the device may be faulty.
Reinstall drivers (Windows only):
Open Device Manager by pressing Windows Key + X and selecting it from the menu.
Expand Keyboards or Mice and other pointing devices.
Right-click the device and select Uninstall device, then restart your computer to reinstall it.
Check for errors:
In Device Manager, look for yellow exclamation marks next to the device name, which indicates a problem.
Mouse:
Check the mouse sensor or trackball for dust or debris and clean it gently.
Keyboard:
Turn the keyboard upside down and shake gently to remove debris.
Use compressed air to clean between the keys.
Try a different mouse or keyboard:
Connect a different mouse or keyboard to your computer to confirm if the issue is with the original device.
Determine the next step:
If the alternative device works, the original mouse or keyboard may need repair or replacement.
Mouse settings:
Windows: Go to Settings > Devices > Mouse and ensure proper settings are applied.
Keyboard settings:
Windows: Go to Settings > Devices > Typing to verify settings.
If the device still doesn’t work after trying these steps, contact your IT support team.
Provide details about:
The type and model of the device.
Steps you’ve already attempted.
Any error messages or unusual behavior noticed.