Troubleshooting Audio Issues in Zoom or Teams Meetings

If you can’t hear anything during a Zoom or Microsoft Teams meeting, follow these steps to troubleshoot and resolve the issue.

Step 1: Check Your Device's Volume

1. Ensure the device volume is turned up:

   • Locate the volume controls on your laptop or external speakers and ensure they’re set to an audible level.

   • Check if the device is muted. Adjust as needed.

2. Test audio playback:

   • Play a video or audio file outside of Zoom or Teams to confirm your speakers are functioning correctly.

Step 2: Check Zoom or Teams Audio Settings

1. Open the audio settings:

   • In Zoom: Go to Settings > Audio.

   • In Teams: Click your profile picture, go to Settings > Devices.

2. Select the correct output device:

   • Ensure the correct speakers or headphones are selected as the output device.

3. Test the output:

   • Use the “Test Speaker” option in Zoom or the “Make a Test Call” feature in Teams to verify sound output.

Step 3: Check Device Connections

1. Ensure external speakers or headphones are properly connected:

   • If you’re using wired headphones or speakers, ensure the cable is securely plugged into the correct port.

   • For Bluetooth devices, verify they’re paired and connected to your laptop or computer.

2. Try a different audio device:

   • Swap to another set of headphones or speakers to rule out a hardware issue.

Step 4: Restart Zoom or Teams

1. Exit the meeting and close the app:

   • Close Zoom or Teams completely, ensuring it’s not running in the background.

2. Reopen the app and rejoin the meeting:

   • Launch the app again and check if the audio issue is resolved.

Step 5: Check for Conflicting Applications

• Close any applications that might be using the audio device (e.g., music players, video conferencing apps).

Step 6: Restart Your Device

• Restart your computer to resolve any temporary system glitches that might be causing the audio issue.