Knowledge base
New ticket
Uncategorized
2
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How to Report IT Issues Efficiently for Faster Resolutions
Tuesday, December 24, 2024
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Troubleshooting a Mouse or Keyboard That’s Not Working
Tuesday, December 24, 2024
IT - General
Dialpad
3
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Dialpad FAQ and Best Practices
Updated: Tuesday, March 11, 2025
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Set your Dialpad Voicemail
Updated: Tuesday, January 7, 2025
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Troubleshooting Audio and Microphone Issues in Dialpad
Updated: Tuesday, December 24, 2024
Browser (IE, Edge, Chrome)
3
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Clearing Pop-Up Notifications and Managing Website Notifications
Tuesday, December 24, 2024
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Enabling or Disabling Pop-Up Blockers in Chrome and Edge
Tuesday, December 24, 2024
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Clearing Cache in Chrome and Edge
Tuesday, December 24, 2024
Computer (Desktop or Laptop/Dock)
7
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What to Do If You Encounter RAM Errors on Your Computer
Updated: Tuesday, December 24, 2024
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Steps to Fix “Low Disk Space” Warnings
Updated: Friday, December 27, 2024
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Troubleshooting Docking Station Problems
Updated: Tuesday, December 24, 2024
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How to Perform a System Restart or Shut Down Safely
Updated: Tuesday, December 24, 2024
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How to Check and Free Up Disk Space on Your Computer
Updated: Friday, December 27, 2024
Software installation
1
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Downloading and Installing Dialpad
Tuesday, December 24, 2024
Email / Outlook
5
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What to Do When Email Attachments Won’t Open
Updated: Tuesday, December 24, 2024
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How to Recognize and Report Phishing Emails
Updated: Tuesday, December 24, 2024
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Sending Encrypted Email Through Barracuda
Updated: Tuesday, December 24, 2024
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Creating an Inbound Mail Rule
Monday, July 10, 2023
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Adding A Conference Room Calendar
Monday, July 10, 2023
Teams (Microsoft)
3
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Troubleshooting Missing Chat Notifications in Microsoft Teams
Updated: Tuesday, December 24, 2024
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Troubleshooting Webcam Issues for Video Calls
Updated: Tuesday, December 24, 2024
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Troubleshooting Audio Issues in Zoom or Teams Meetings
Updated: Tuesday, December 24, 2024
iPads (not MatrixCare apps)
1
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Allow Pop ups for iPads / iPhones
Updated: Friday, March 19, 2021
Internet
2
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What to Do When the Network’s Signal is Weak
Updated: Tuesday, December 24, 2024
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What to Do If Your Computer Won’t Connect to Wi-Fi
Updated: Tuesday, December 24, 2024
Monitors
3
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Troubleshooting a Non-Working Monitor Connected to a Docking Station
Updated: Tuesday, December 24, 2024
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Windows 10 Extend displays
Tuesday, February 16, 2021
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Windows 10 Adjusting multiple Displays
Tuesday, February 16, 2021
Other
1
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How to Connect your Laptop to a Projector
Thursday, August 13, 2020
Printing
1
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How to Add a Windows 10 Printer
Updated: Monday, August 10, 2020
IT - Specialized Applications
DocuSign
2
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Signing into DocuSign with SSO
Updated: Wednesday, January 8, 2025
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How to sign in with DocuSign via SSO
Monday, July 10, 2023
DUO Mobile
1
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Authenticating Through Text
Monday, July 10, 2023
Zoom
1
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How to setup Zoom for use in the conference rooms
Updated: Thursday, October 15, 2020 audio conference room
PACE EMR
PACE EMR
4
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Amending a document
Tuesday, May 21, 2024 amend document change visit
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Linking Notes Cheat Sheet
Friday, July 21, 2023 linking notes visits
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Clearing Cache Inside Greenway / CareVention
Updated: Wednesday, January 18, 2023
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Log out of Greenway completely
Wednesday, December 14, 2022 greenway login password primesuite